🔒 Privacy Policy for Clinkies
Last Updated: November 25, 2025
Introduction
Welcome to Clinkies ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").
Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Personal Information You Provide
When you register and use our App, we may collect:
- Account Information: Email address, phone number, username, and password
- Profile Information: Name, profile picture, and other details you choose to provide
- Identity Verification (KYC): Government-issued identification documents, selfie photos for verification purposes
- Financial Information: Payment method details, transaction history, wallet information
2. Information Collected Automatically
When you use the App, we automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: App features used, time spent on the App, interaction patterns
- Location Data: With your permission, we may collect precise or approximate location data
- Log Data: IP address, access times, pages viewed, and other diagnostic data
3. Information from Third-Party Services
We may receive information from:
- Firebase Services: Authentication data, push notification tokens, analytics
- Pusher Services: Real-time messaging and notification data
- Payment Processors: Transaction confirmation and payment status
📱 Permissions We Request
Our App requests the following permissions:
📷 Camera Permission
Purpose: To capture photos for identity verification (KYC), profile pictures, and document scanning
Usage: Photos are securely uploaded to our servers for verification and then stored according to our data retention policy
📁 Storage/Media Permission
Purpose: To access and upload images from your device gallery
Usage: Used for uploading profile pictures, identity documents, and other user-selected images
🌐 Internet Access
Purpose: To connect to our servers, process transactions, and provide real-time updates
Usage: Required for all App functionality including authentication, transactions, and notifications
🔔 Push Notifications
Purpose: To send you important updates about transactions, security alerts, and promotional offers
Usage: You can opt-out of non-essential notifications in App settings
📳 Vibration
Purpose: To provide haptic feedback for notifications and user interactions
Usage: Enhances user experience during important events
How We Use Your Information
We use the collected information for:
- Account Management: Creating and managing your user account
- Identity Verification: Verifying your identity through KYC processes
- Transaction Processing: Facilitating payments, transfers, and other financial transactions
- Customer Support: Responding to your inquiries and providing assistance
- Security: Protecting against fraud, unauthorized access, and illegal activities
- Notifications: Sending push notifications about transactions and important updates
- Improvement: Analyzing usage patterns to improve our services
- Legal Compliance: Meeting regulatory and legal requirements
Data Sharing and Disclosure
We may share your information with:
Service Providers
- Firebase (Google): Authentication, cloud messaging, and analytics
- Pusher: Real-time notification services
- Cloud Storage Providers: Secure data storage
- Payment Processors: Transaction processing
Legal Requirements
We may disclose your information if required by law, court order, or government request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
🔐 Data Security
We implement industry-standard security measures including:
- Encryption: All data transmitted is encrypted using SSL/TLS
- Secure Storage: Personal data is stored on secure servers
- Access Controls: Limited access to personal information
- Regular Audits: Security assessments and vulnerability testing
Data Retention
We retain your personal information for as long as:
- Your account is active
- Necessary to provide our services
- Required by law or regulations
- Needed for legitimate business purposes
You may request deletion of your account and associated data at any time.
Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request transfer of your data
- Opt-Out: Opt-out of marketing communications
Children's Privacy
Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.